Help

FAQs

Q. Who can attend the exhibition?
A. Anyone in the trade. KBB, Expotile and Heating and Plumbing Event (HPE) are purely trade events and NOT open to the public.  You will need to bring identification of trade status such as a business card.

Q. How much does it cost to attend?
A. By pre-registering for the show you will receive FREE entry. It will also give you fast track entry to the halls. If you do not pre-register in advance there will be a £15 charge.

Q. How can people pre-register for the show?
A. Click here to pre-register for the event. You are only required to register once to access all  three shows – KBB, Expotile and Heating and Plumbing Event (HPE).

Q. When will I receive my badge?
A. You will receive your badge approximately 2 weeks before the show together with the Show Preview Magazine to help your plan your time at the event.

Q. Where does my badge allow me access to?
A. Registering for the event will allow you access to KBB, Expotile and HPE.  You are only required to register once for all three shows. You can register by clicking on Register Now

Q. What if I have forgotten my badge when I arrive at the show?
A. Just go to the registration desks in the Atrium entrance and give the staff your name, they will locate your details on the computer and issue you with a new badge.

Q. Can I register on-site?
A. Yes, but if you have not pre-registered you will have to pay a £15 entry fee and complete a registration form at the entrance.

Q. If I register on-site and pay the £15 entrance fee, will I have to pay again if I wish to return to the show another day?
A. No, once you have received your badge you can return to any of the shows as many times as you wish!

Q. What time do the doors open?
A. The halls open for visitors at 9am everyday. Please refer to the Travel & Stay page for full details of show opening hours and how to get to the NEC, Birmingham.

Q. How do I find my way around the show once I have arrived?
A. ‘You Are Here’ boards are located at each of the registration entrances and all halls have large banners illustrating the hall layout. If you pre-registered for KBB, Expotile and HPE you can use the show preview magazine sent with your badge to plan your visit before the show - the compact size means it’s easy to use on-site to guide you around the halls. A show catalogue is also available to buy which has full show information as well as a map. In addition, the friendly Ask Me team will be roaming the show and will be on hand to help you with anything you may need.

Q. Is there a cloakroom for bags and coats?
A. Cloakrooms are situated adjacent to the hall entrances and are open daily until twenty minutes after the close of the exhibition. The charge per item is £1.

Q. Can I bring children?
A. There is strictly no admittance of children.

Q. Where can I eat?
The NEC hosts an array of eateries located within the Atrium and Piazza.

Q. Is there a cashpoint?
A. Full banking facilities are available at the Natwest Bank located in the Piazza outside Hall 4.  Cashpoints are located in the Atrium, adjacent to Hall 7, next to Hall 6, and opposite hall 18.

Q. I am a student, am I able to attend the event?
A. Students are permitted entry to KBB, Expotile and HPE via prior arrangement only. Please email Claire Lewis on clewis@cmpi.biz  for further information and guidelines.

Q. Where can I find information about accommodation and where to go in the evening?
A. Check out the Travel & Stay page on the website for details of accommodation, where to eat and where to shop in Birmingham

Q. Are there disabled facilities at the NEC?
All levels of The NEC are accessible to wheelchair users, via ramps or lifts. The Piazza and Atrium main entrances have automatic doors. The NEC has wheelchairs available for hire, please telephone +44 (0) 121 780 4141 to book in advance.  For more detailed information please visit www.necgroup.co.uk/organiser/thenec/Home.asp?section=disability

Q. My question has not been answered. Who shall I contact for more information?
A. The event team are here to help. We will be happy to assist you with any queries - simply click on the relevant email address below:

Alternatively, you can reach the whole team at interiors@cmpi.biz or by phone on: +44 (0) 20 7921 8408.