All times displayed for Europe/London timezone.

How to...add value by selling a lifestyle
12:00 - 12:30
Managing Director
Bell Northampton

An increasing number of kitchen and bathroom retailers are expanding their offering into lifestyle services and products such as soft furnishings, cookware or spa accessories. Providing a full home experience for their clients can be very lucrative, but what are they key advantages? How do you get started? And what are the best ways to sell it? We hear from a retailer who's successfully made the transition...

How to... turn recommendations into profit
12:40 - 13:10
Managing Director
Brand Success

You know that customers who recommend your brand are highly valuable to your business. These customers typically create eight times their own lifetime value and help your business to generate sustainable profitable growth. So, how can more of these highly valuable customers be attracted, created and retained in your business? Chris will bring alive the steps that you can apply to achieve this.

How the '4G' home
13:40 - 14:10

The traditional family set-up is changing and that means the functionality of kitchens, bedrooms and bathrooms need to change too. The four-generation - or 4G - home is now a reality and the most used rooms of the house need to be accessible and usable for all ages and physical abilities. What does this mean for KBB designers, and will it restrict or expand creativity?

How lighting plans that work
14:20 - 14:40
Head of Design
John Cullen Lighting

When turning a room plan into a living kitchen or bathroom environment, lighting is one of the most crucial considerations. In this session, we'll give you the latest technologies, product trends and design advice to make sure you're giving your clients an environment that truly works for their needs and brings your designs to life.